SERVSIG Doctoral Consortium 2024

The Service Special Interest Group (SERVSIG) of the American Marketing Association (AMA) is pleased to announce the 30th SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, hosted by Florida State University at the Omni Resort on the enchanted Amelia Island on June 26 (Welcome Reception) and June 27 (full-day program).

The consortium is designed to help doctoral students and new faculty succeed in their careers. By promoting an intimate and collegial atmosphere, the consortium provides a special opportunity for participants to interact with leading service scholars.

We invite Ph.D. students at all levels and early-career stage faculty to register and participate in the DC, so mark the dates in your calendar and stay tuned for more details on the program!
 

PRELIMINARY PROGRAM:
 

Wednesday, June 26, 2024

Welcome Reception
Location: The Sprouting Project
Time: 6:00-8:30pm

Welcome by Sertan Kabadayi, Co-Chair SERVSIG
Announcement of the Liam Glynn Travel Scholarship by Jens Hogreve, SERVSIG DC Officer

Join us at the Welcome Reception, the perfect way to kick-start our DC program. Enjoying the great atmosphere, drinks and bites at the Sprouting Project, this informal get-together provides an exceptional opportunity to mix and mingle with fellow students and faculty in a relaxed setting.

 

Thursday, June 27, 2024

Doctoral Colloquium - full-day program; 8:30am-5:30pm
During the DC, we discuss various components of academic life: research (positioning your paper, publishing/the review process), education and work-life balance. We also provide a mentoring session where you have the chance to discuss your research with an international scholar who shares complementary interests.

Quick Program Overview

8:30 – 8:45am Walk-in
8:45 – 10:15am Session 1: How to shape your service research
  • Sparking your team spirit, moderated by Jens Hogreve
  • How to get a great idea by Daniel Wentzel, RWTH Aachen, Germany
10:15 – 10:30am Coffee break
10:30am – 12:30pm Session 2: The research journey
  • Florian von Wangenheim, ETH Zürich, Germany, Co-Editor, Journal of Service Research 
  • Colleen Harmeling, FSU College of Business, Florida, United States of America 
  • Katrien Verleye, Universiteit Gent, Belgium [Winner, Emerging Service Scholar Award 2023] 
  • Janet McColl-Kennedy, UQ Business School, Australia
12:30 – 2:00pm Lunch
2:00 – 3:00pm Session 3: Education: the challenges ahead
  • Arne de Keyser,  EDHEC Business School, France
  • Lorena Blasco-Arcas, ESCP Business School, Madrid, Spain
  • Lerzan Aksoy, Fordham Gabelli School of Business, United States of America
3:00 – 3:30pm Session 4: The balancing act: facing the freedom to make your own choices
  • Maura Scott, Florida State University, United States of America
3:30 – 3:35pm Brief intro Mentor Program SERVSIG by Andrew Gallan, SERVSIG Mentoring Officer 
3:35 – 4:00pm Coffee break
4:00 – 5:30pm Session 5: Mentoring session
6:30 – 8:45pm Frontiers in Service Opening Reception

 

REGISTRATION AND IMPORTANT DATES

Doctoral Consortium participants must first register for the Frontiers in Service Conference in order to participate in this event. To register, please clearly indicate on the registration form that you plan to participate in the Doctoral Consortium.

Importantly, if you would like to participate in the mentor session at the Consortium, you will have to submit a short summary (2-4 pages) of your research before May 15, 2024. Please send your proposal to mirella.kleijnen@vu.nl.

Register Now!  

Submit a Proposal  

In your submission please share the following information (to the extent that you can): 

  1. Your primary research question
  2. Why is it important to study
  3. Applicable theory
  4. Details on data analyzed or that you plan to collect, methodological approach, a rough time line for your planned studies.

Depending on your stage of your doctoral you can choose to share information on a paper, an overview of your whole thesis or both.

 

THE LIAM GLYNN TRAVEL SCHOLARSHIP

SERVSIG and the Arizona State University’s Center for Services Leadership give emerging service scholars the opportunity to attend the Services Doctoral Consortium and the Frontiers in Service Conference with financial assistance. A committee of AMA SERVSIG members will select the award recipients.

Participants can apply for the Liam Glynn Travel Scholarship. All submissions should be submitted via email by May 1, 2024, and should include the following information:

  • Curriculum vita
  • Statement as to why attending the Frontiers in Service Conference would be beneficial to the applicant at this stage in his/her career
  • Statement confirming that applicant has a strong interest in the field of service research with supporting information (e.g. area of research)

 Please submit applications via email to Jens Hogreve: Jens.Hogreve@ku.de.

Submit Application